SRA International, Inc., A CSRA Company Call Center Customer Service Representative, Barbourville, KY in Barbourville, Kentucky

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:

Suitability:

Job Family:

SCA

Job Description:

We do amazing things to help government solv e their toughest challenges.

CSRA in Barbourville, Kentucky, operates a large Contact Center, where Customer Service Representatives (CSRs) answer the telephone to assist customers with specific needs. We deliver quality training to equip our CSRs with the customer service skills necessary for key success on the telephone.

Job Requirements:

• Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.

• Places outbound customer service or customer satisfaction calls, as required by client.

• Completes call guides; gathers and verifies required information.

• Attends telephone skills and program information training sessions; adheres to established levels of service.

• Adheres to established customer service and documentation standards within required time frames.

• Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.

• Performs clerical or administrative duties as assigned.

Basic Qualifications

• High school diploma or G.E.D.

• Zero or more years of customer service or other telephone experience

• Experience working with fax machines, computer software, and telephone technology

Other Qualifications

• US Citizenship Required

• Previous call center background highly preferred

• Must be able to obtain and maintain government security clearance; pass drug screen, credit/criminal background check verification of US citizenship. US Citizenship is required per government security clearance.

# of Openings:

0

Scheduled Weekly Hours:

40

T elecommuting Options:

Work Location:

USA KY Barbourville - 207 Hospital Dr (KYS001)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.