SRA International, Inc., A CSRA Company Help Desk Technician in Linthicum, Maryland

Clearance Level Must Currently Possess:

Secret (NACLC)

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

No Suitability Required

Job Family:

Information Technology

Job Description:

On this contract, CSRA develops, delivers and maintains cyber training for incident responders, forensic examiners, investigators, system administrators, or any DoD member who must ensure defense information systems are secure from unauthorized use, counterintelligence threats and criminal activities. CSRA provides cyber operations and cyber investigations expertise, instructional systems design (ISD) support for curriculum development, multimedia support for distance education and delivery. CSRA’s support includes the integration and maintenance of a state-of-the-art online learning management system (LMS) incorporating sophisticated records management, custom reporting and formal/informal distance education delivery.

We are looking for a Help Desk Technician to resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Assists security, infrastructure, and system administration team on tasks when needed.

Secret Clearance is highly desirable. Must be clearable.

#earlycareer

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA MD Linthicum - 1306 Concourse Blvd (MDC008)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.