SRA International, Inc., A CSRA Company Customer Service/ Training Specialist NTMPS/ADE in Pensacola, Florida

Clearance Level Must Currently Possess:

Secret (NACLC)

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

No Suitability Required

Job Family:

Customer Support

Job Description:

The NTMPS/ADE Customer Service /Training Specialist will respond to NTMPS/ADE help desk calls, provide customers service, and develop/conduct training for internal and external customers. Provides program administrative support to include meeting arrangements, produce presentations/briefs, and minute dictation. Manages the customer support email account and answers/fields help desk calls to provide customer support regarding business intelligence (BI) tool access or data requirements. Develops and maintains local BI user guides and training tools to support customer’s needs. Provides customer support and training to users to access and manage their BI accounts, folders, and reports. Demonstrates high acumen for superb customer service with an astute attention to detail and the ability to multitask.

Required Skills

Customer-service oriented with a problem-solving attitude, Experience with Microsoft products (Excel, Word, Power Point)

Understanding of Navy Manpower, Personnel, Training and Education (MPTE) processes and data sources,Experience with IBM Cognos, SAP Business Objects or other BI tools

Prefer a BS degree and three years of experience.

The Navy Training Management and Planning System (NTMPS) suite of applications provides users the tools needed to access Manpower, Personnel, Training, and Education (MPTE) data via standard or ad hoc reports. NTMPS is the umbrella term used to describe the Data Warehouse (DW)/Operational Data Store (ODS) and suite of applications and business solution tools. NTMPS supports management of Navy Total Force (NTF) assets and requirements analysis by senior and mid-level management personnel including the Naval Education and Training Command (NETC), US Fleet Forces Command (USFFC), NTF activities, and other Navy activities.

The Authoritative Data Environment (ADE) is a program that provides a single, integrated authoritative data source for Navy Manpower, Personnel, Training, and Education (MPTE) data that currently sits under the NTMPS umbrella. It provides the foundation for a reliable, accurate, and timely data set that is governed at an enterprise level and accessible to all authenticated data customers, and is the authoritative source of information for other applications and systems. The ADE is the enterprise source for all MPTE data and will facilitate the reduction of point-to-point interfaces and data sharing between MPTE transactional systems. It will provide technical capabilities in support of business intelligence (BI), data visualization, and data analytics and decision support (DA&DS) to a user community of interest comprised of Operations Analysts or equivalents.

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA FL Pensacola - 6490 Saufley Field Rd (FLC073)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.