SRA International, Inc., A CSRA Company Audio/Visual (AV) Technician Associate in Rockville, Maryland
Clearance Level Must Currently Possess:
No Active Clearance Required
Clearance Level Must Be Able to Obtain:
No Active Clearance Required
CSRA is seeking an associate level Audio / Visual Technician to provide AV meeting support for customers at the National Cancer Institute (NCI) in Rockville, MD. In this role, you will provide technical support and customer service to staff and/or visitors for 60+ conference rooms at the NCI Medical Center Dr building. Exceptional customer service, as well as written and verbal communication skills, are key in this customer facing role where you work with customers to understand what AV technologies are needed for various meetings at the NCI; and then set up, troubleshoot, and support those needs for teleconferencing equipment, computers, cameras, microphones, etc.
The Audio-Visual Technician is responsible for the use/operation, movement, and storage of all audio-visual equipment; and providing customer support in the use and troubleshooting of all audio-visual equipment. Position is for full time employment with SRA and will be based at the client's office in Rockville MD (Shady Grove). This role will work a 40 hour per week schedule, working within the team to provide coverage around the core hours of Mon-Fri 7AM-6PM. Occasional overnight and weekend work will be needed for planned international meetings that require support during off hours.
Provide daily conference room checks: verify all equipment is online, functioning and charged
Provide daily meeting support: hands on technical support resource for customers for all conference room meeting needs
Room computer connectivity
Support customers during meetings; support includes video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup, etc.
Log all transactions with customers in ServiceNow
High School Diploma and 4+ years of technical support experience in audio/visual technologies
Experience supporting telephony, video, network and/or other collaboration devices
Experience providing customer service and end user support
Proven ability to troubleshoot and resolve A/V issues
Strong proven record learning new technologies and support
Strong written and oral communications required
Ability to able to lift 40-50lbs and to work with cabling and equipment under tables and in equipment racks.
6+ years experience with audio/visual technologies is strongly preferred
Associates or Bachelors degree is preferred
Experience using ticketing system (prefer ServiceNow) is preferred
Additional experience with:
Cisco Telepresence endpoints
Tandberg Video Conferencing systems
Cisco MeetingPlace, Presence, Unity Connection, Enterprise Instant Messaging (Cisco Jabber)
# of Openings:
Scheduled Weekly Hours:
T elecommuting Options:
Telecommuting Not Allowed
USA MD Rockville - 9609 Medical Center Dr (MDC080)
Additional Work Locations:
CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.