SRA International, Inc., A CSRA Company Audio/Visual (AV) Technician Associate in Rockville, Maryland

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

Public Trust

Job Family:

SCA

Job Description:

CSRA is seeking an associate level Audio / Visual Technician to provide AV meeting support for customers at the National Cancer Institute (NCI) in Rockville, MD. In this role, you will provide technical support and customer service to staff and/or visitors for 60+ conference rooms at the NCI Medical Center Dr building. Exceptional customer service, as well as written and verbal communication skills, are key in this customer facing role where you work with customers to understand what AV technologies are needed for various meetings at the NCI; and then set up, troubleshoot, and support those needs for teleconferencing equipment, computers, cameras, microphones, etc.

The Audio-Visual Technician is responsible for the use/operation, movement, and storage of all audio-visual equipment; and providing customer support in the use and troubleshooting of all audio-visual equipment. Position is for full time employment with SRA and will be based at the client's office in Rockville MD (Shady Grove). This role will work a 40 hour per week schedule, working within the team to provide coverage around the core hours of Mon-Fri 7AM-6PM. Occasional overnight and weekend work will be needed for planned international meetings that require support during off hours.

Responsibilities:

  • Provide daily conference room checks: verify all equipment is online, functioning and charged

  • Provide daily meeting support: hands on technical support resource for customers for all conference room meeting needs

  • Video

  • Audio

  • WebEx

  • Room computer connectivity

  • Laptop connectivity

  • Support customers during meetings; support includes video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup, etc.

  • Log all transactions with customers in ServiceNow

Required:

  • High School Diploma and 4+ years of technical support experience in audio/visual technologies

  • Experience supporting telephony, video, network and/or other collaboration devices

  • Experience providing customer service and end user support

  • Proven ability to troubleshoot and resolve A/V issues

  • Strong proven record learning new technologies and support

  • Strong written and oral communications required

  • Ability to able to lift 40-50lbs and to work with cabling and equipment under tables and in equipment racks.

Desired:

  • 6+ years experience with audio/visual technologies is strongly preferred

  • Associates or Bachelors degree is preferred

  • Experience using ticketing system (prefer ServiceNow) is preferred

  • Additional experience with:

  • Cisco Telepresence endpoints

  • Tandberg Video Conferencing systems

  • WebEx

  • Cisco MeetingPlace, Presence, Unity Connection, Enterprise Instant Messaging (Cisco Jabber)

#earlycareer

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA MD Rockville - 9609 Medical Center Dr (MDC080)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.