SRA International, Inc., A CSRA Company Network Support / Site Operations in Germany

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:

Suitability:

Job Family:

Customer Support

Job Description:

CSRA is seeking Network Support/Site Operations staff throughout Europe and Asia. The CSRA team will be responsible for enhancement and sustainment support of Military Health Systems

As the largest pure-play IT services provider serving the U.S. government sector, CSRA is where you can come to be successful. Join a collaborative team, solving customer issues and accessing an array of resources for your success. Take advantage of tremendous opportunities as you help us chart our path to industry leadership, and tap into our collective 90+ year heritage.

RESPONSIBILITES :Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization.

-Monitor overall system performance

-Oversee daily operations of system at the customer site to ensure system availability

-Log trouble calls with the Support Center with required follow-up until problem resolution

-Interface with customer and is responsible for technical communication with management/other sites

-Work on assignments that are complex in nature

-Interact daily with supervisor, peer groups, and customers; interaction normally involves exchange or presentation of factual information

-Work independently in providing second level advanced support to computer users with questions regarding computer use, applications software, data file access, data communications, and other technical problems

-Comply with 8570.1 and 8570.01.M as required by specific responsibilities

-May provide work direction and guidance to nonexempt staff.

DESIRED QUALIFICATIONS : BS or equivalent + 2 yrs related experience, or MS + 0 yrs experience

-Proficiency with PC Hardware/Software to include deployment

-Proficiency troubleshooting PC Hardware and loading Software

-Knowledge of MHS AHLTA server computing environment where the application allows an end-user to access clinical and encounter information on a central database server

-Knowledge of relational databases (Oracle, SQL)

-Security+ Certification

# of Openings:

0

Scheduled Weekly Hours:

40

T elecommuting Options:

Work Location:

DEU Germany (APCDEU)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.