SRA International, Inc., A CSRA Company Deskside Support Lead in Washington, District Of Columbia

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

Agency Specific

Job Family:

Customer Support

Job Description:

Overview

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. CSRA is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking a Deskside Support Lead in Washington, D.C. This supervisory-level position requires periodic night and weekend work to ensure the success of the Deskside Support operation. The selected candidate must be able to obtain a Public Trust Suitability clearance, per contract requirements.

Responsibilities

Task and responsibilities in this role include, but are not limited to the following:

Leads a staff of Deskside Support Technicians to ensure the successful attainment of Service Level Agreement metrics.

Defines and sets team direction and provides guidance to members of team.

Responsible for the inventory control within the Service Desk's areas.

Leads the installation and support of PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 – 8,000 users.

Assists Deskside teams with the application of basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 and MACs to resolve customer workstation issues..

Engages engineers from multiple teams.

Qualifications

Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?

To qualify, you must meet these basic qualifications:

Must have a minimum of 8 years of experience in leading and managing a team of IT Deskside Support technicians.

Must have demonstrated experience managing staff using metrics to drive performance.

Must have experience managing teams and technologies that span across all end-user hardware and software.

Experience managing geographically dispersed staff.

Ability to work within Citrix Studio and IBM BigFix

Team player with good communication, organizational, and strong interpersonal skills.

Able to prioritize and drive to results with a high emphasis on quality

Experience using IT Service Management software (ServiceNow, Remedy)

Ability to life and move equipment 40lbs.+

Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email.

ITIL Certification.

It would be great if you also had:

Microsoft Certified Help Desk Support Technician

Apple Certified Mac Technician

CompTIA A+

HDI

MCITP

MCTS.

As the largest pure-play IT services provider serving the U.S. government sector, CSRA is where you can come to be successful. Join a collaborative team, solving customer issues and accessing an array of resources for your success. Take advantage of tremendous opportunities as you help us chart our path to industry leadership, and tap into our collective 90+ year heritage. With combined FY15 revenues of approximately $5.5 billion and nearly 19,000 employees, CSRA represents the coming together – figuratively and literally – of two outstanding companies: the North American Public Sector business of CSC and SRA. Join us and watch your career take flight.

Is this role not perfect for you, but you’re still interested in learning more about what CSRA has to offer? We have other opportunities available as well! Visit this link to join our Talent Community today: https://csc.recsolucampus.com/candidatepreferenceform.php?formId=Zw%3D%3D

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA DC Washington - 100 F St NE (DCC087)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.