SRA International, Inc., A CSRA Company Army National Guard (ARNG) EOSS Deputy Program Manager in Arlington, Virginia
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
No Suitability Required
The Enterprise Operations and Security Services (EOSS) contract supporting the Army National Guard (ARNG) is seeking a highly motivated and proficient Deputy Program Manager (DPM) at the Temple ARNG Readiness Center (TARC) in Arlington, Virginia. The Deputy Program Manager is second only to the CSRA PM in accountability for supporting the GuardNet enterprise network, one of the Nation's largest mission focused DoD .mil networks. This position is responsible for the effective delivery and support of current and future services to the Army National Guard's GuardNet enterprise network customer base. The DPM's direct government counterpart is the Chief of the ARNG's Regional Cyber Center.
The EOSS Program is an ITIL-based organization delivering enterprise IT services in support of the Army National Guard's missions through GuardNet. GuardNet is the .mil accredited network providing mission essential IT infrastructure and services integrating the 54 States, Territories, the District of Columbia, and all federal level National Guard Bureau and Army National Guard organizations. This team provides full IT service spectrum support (Strategy, Design, Transition, Operations) under a cost plus award fee managed services contract. GuardNet services include; Directory, PKI, VTC, WAN, (BMC) ITSM application as a service, CND (Firewall, IPS, logging), IA (policy, analysis, incident capture, remediation assistance, reporting), and Enterprise Service Desk (supporting both EOSS services and Tier 1 for select ARNG services and other ARNG service providers). Service support includes; Computing environment support, Certification and Accreditation, Monitoring, CI Management, Access control, in/out of band management, 24x7 NOSC operations, ITSM application support, DR/COOP capabilities for EOSS services, Tier 2 technical support for State based IT services, and CCRI support for the Enterprise network as well as the 54 states and territories of the ARNG.
EOSS is an ISO 20000:2011 certified program with a +16 year record of meeting or exceeding service levels aligned with ARNG mission support.
Responsibilities: The DPM enforces accountability for delivery through senior leaders and designated service and process owners. This role interfaces with the government and focuses program activities to meet the government's current priorities, ensures service targets remain relevant, directs consistent performance across the life cycle of support, and drives continuous improvements within current delivery. The DPM mentors senior staff to enforce ITIL processes and PMI disciplines assuring consistent and quality delivery. The DPM Reports directly to the Program Manager as a member of a tight-nit Program core Leadership team in a highly collaborative environment. Responsible for hiring, retention, compensation, and conduct of performance reviews for the senior program staff delivering current project, initiatives, deployments, and operational services. The DPM is also responsible for day to day compliance with the Program Management Plan (PMP) and Quality Control Plan (QCP). The DPM is the main program liaison with the government's Service Strategy personnel.
Qualified candidates will have extensive team and organizational leadership experience working with the business customer, managing senior leaders, and meeting challenging mission support objectives. Specific experience in an IT managed services environment defining and delivering to critical success and key performance indicators aligned to customer mission impacts. Must be a technical, hands-on manager who can communicate and implement a strong vision for continuing our outstanding record of service delivery. Must have experience in an ITIL framed environment and demonstrated organizational innovation, optimization, and adaptability to changing customer mission needs over time.
Technical degree or equivalent experience (10 years IT service delivery experience) or Master degree in IT related field (five years IT management experience)
PMI PMP certification
At least one Intermediate ITIL certification
DoD SECRET clearance required to start
- DoD 8570 IAM level 1 certification (CAP, GSLC, Security +CE, or higher level certification such as CISSP, CASP CE, CSSLP)
# of Openings:
Scheduled Weekly Hours:
T elecommuting Options:
Telecommuting Not Allowed
USA VA Arlington - 111 S George Mason Dr (VAC005)
Additional Work Locations:
CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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