SRA International, Inc., A CSRA Company JSP Change / Configuration Manager in Arlington, Virginia

Clearance Level Must Currently Possess:

Secret (NACLC)

Clearance Level Must Be Able to Obtain:



No Suitability Required

Job Family:

Information Technology

Job Description:

The primary responsibility of this role is to drive the development and maturity of change and problem management based on industry and ITIL best practices.

Job Description

The JSP Change Manager will be responsible to ensure that new or upgraded IT systems in the production infrastructure are delivered with desired business outcomes and with minimal disruption to IT/Application services. The JSP Change Manager will partner with support teams and guide them through the required steps to implement changes to the production infrastructure. This position will attend the change advisory board (CAB) meetings. The JSP Change Manager will help to drive the change management processes, and recommend and implement the framework to support these processes. This includes process development, implementation, documentation, and training.

The main duties of the Change Manager/Configuration Manager are listed below:

  • Ensure all planned changes are properly represented with informative and detailed Request For Change tickets (RFC) and ensures adherence to the change management process

  • Assist with risk and impact assessment prior to implementation to ensure the business is not affected by inadequately planned changes

  • Allocates a priority to all requests for changes

  • Attends and participates in CAB meetings

  • Issues change schedules and liaises with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules

  • Reviews all implemented changes to ensure that they have met their objectives; refers back any that have been backed out or have failed and analyses change records to determine any trends

  • Produces regular management reports

  • Act as local point of contact for the escalation of change management inquiries and issues

  • Provide input to Service Owners regarding Continuous Improvement opportunities

  • Provide leadership, direction, guidance and ensure overall compliance with the entire Change Management lifecycle

  • Tracks and ensures preventive actions and ongoing trend analysis of incidents.

  • Assists auditors to audit the activities of Change and Configuration Management for compliance with policy, standards, and procedures.

  • Develop and track KPI’s and other reports specific to the Change Management process.

  • Design, implement and manage the Change Management process including creating and updating all Change Management documentation

  • Coordinate and drive all activities during the problem life-cycle from after action reviews, throughout RCA development, problem ticket/task updates, throughout the PM ticket closure to prevent issues from reoccurrence

  • Governance to ensure that technology teams are following change management processes

Knowledge & Experience:

  • Background in the delivery of ITIL transition processes

  • Proven record of ITIL process adoption within a large organization

  • Proficiency with Service Now or other similar toolsets for ITSM processes

  • Reporting expertise

  • ITSM process design, governance and delivery.

  • Experience of managing processes and activities within an organisation to ensure compliance with a set of policies and standards and working with cross functional teams to achieve this.

  • Strong understanding of IT infrastructure and networking concepts

  • Solid understanding of development processes, tools, and methodologies

  • Hands-on knowledge of cybersecurity concepts and best practices a big plus


  • SECRET level security clearance

  • Bachelor degree or equivalent experience; related computing field preferred

  • 5+ years of technical experience

  • Knowledge of IT processes, general controls and project management and system development life cycles

  • ITIL Foundation Level certification required

  • ITIL Service Manager, Operations or Transition Certification required

  • Excellent customer service skills

  • Strong analytical and problem solving skills

  • Strong interpersonal skills required to interact with end user clients and team members across the organization

  • Good organization skills to balance and prioritize work

  • Ability to work independently and as a team player

  • Strong oral and written communication skills

  • Strong work ethic with the ability to complete tasks and deliverables under tight deadlines while maintaining flexibility

  • Ability to proficiently facilitate meetings and conduct briefings

  • Recognize and respond to customer requests with a sense of urgency

  • Accuracy and attention to detail, decisiveness and discernment

  • Excellent analytical and trend analysis skills

  • Experience leading, facilitating and coordinating activities/engagements of Change Control Boards (CCB), Change Advisory Boards (CAB) and other change management governance boards.

  • Experience identifying inefficient change management practices and developing best practice solution

#cjobs #dicepost #gdjobs

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA VA Arlington - Pentagon (VAC108)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.