SRA International, Inc., A CSRA Company Service Delivery Manager – SRF 3077 in Arlington, Virginia

Clearance Level Must Currently Possess:

Public Trust

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

DHS EOD

Job Family:

Engineering & Sciences

Job Description:

GDIT, a Federal marketplace leader in next-generation IT solutions and professional services, is seeking highly qualified and motivated IT professionals like you who are eager to contribute to our critical Homeland Security missions. For the Department of Homeland Security (DHS), Office of Biometric Identity Management (OBIM, formerly US-VISIT), GDIT performs operations and maintenance (O&M) of the Automated Biometric Identification System’s (IDENT) production and non-production environments and associated business systems. In support of this effort, GDIT provides Task Order Management, Datacenter Operations, Disaster Recovery/Continuity of Operations, System Management and Monitoring, Service Request Management, Technology Analysis, and Non-production Support (to include Program Support Systems and Transition).

GDIT is excited to offer you a unique opportunity to join a best performing O&M team supporting one our nation’s most critical homeland missions – the storage and processing of biometric and associated biographic information for national security, law enforcement, immigration and border management, intelligence, background investigations, and associated testing, training, management reporting, planning and analysis.

GDIT is looking for an experienced Service Delivery Manager for the DHS OBIM program in Arlington, VA. The Service Delivery Manager (SDM) supports operations and maintenance (O&M) activities including ongoing projects, serves as a client-facing representative for O&M actions and issues, oversees deployments, and provides expeditious resolution of severity-level outages. The ideal SDM projects high energy, possesses a passion for state-of-the-art technology, and speaks comfortably from a technical perspective with our clients, partners, and GDIT teams.

Specific responsibilities include, but are not limited to:

  • Periodically serves as on-call SDM

  • Ensures that Service Level Agreements and client expectations are met

  • Collaborates with incident management teams toward the resolution of severity events

  • Builds on past success in driving exceptional customer service objectives, methods, and metrics

  • Ensures processes, procedures, and documentation are maintained, updated, and executed

  • Creatively and continuously improves technology services processes

  • Serves as a strong proponent of excellence in customer service

Required Skills / Qualifications:

  • US Citizenship required' DHS HQ EOD required to start; must be able to obtain DHS HQ Final Suitability

  • Master degree plus 7 years of related experience

  • Demonstrated record of sound judgment/reasoning skills

  • Demonstrated record of record of managing projects within scope, on time, and on budget

  • Ability to learn and integrate new technologies in an ever-changing / fast-paced environment

  • Must be able to effectively and professionally communicate to management, partners, peers, employees, and customers

Desired Skills / Qualifications:

  • Degree in systems engineering, computer science, information systems, or related fields of study

  • 15+ years of relevant experience

  • ITIL foundations or higher certification

  • Experience and understanding of the enterprise IT systems

  • Strong balance of customer service and business acumen Experience

  • Superior leadership qualities in effective decision making and motivating/mentoring teams

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Some Telecommuting Allowed

Work Location:

USA VA Arlington - 3434 N Washington Blvd (VAS001)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.