SRA International, Inc., A CSRA Company Computer Operator II (ITC 712) in Bossier City, Louisiana

Clearance Level Must Currently Possess:


Clearance Level Must Be Able to Obtain:




Job Family:

Information Technology

Job Description:

The below responsibilities are considered the primary roles for this position however additional responsibilities may be assigned by your manager.

· Monitoring of End Points on a variety of tools and managing per programs statement of work.

· Change Management:

ü Align the Shift Turnover – Control Log report with the current Change Advisory Board (CAB) report.

ü Ensure that Change Requests (CR) in the Turnover Report are listed in their proper programs and status.

ü Ensure the CR inbox is current.

ü Keep archived CR’s filed according to Command Center procedures.

· Bridge Scribe:

ü Escalation – Ensuring all needed resources are available on the bridge using a variety of media. i.e. paging, instant messaging, etc…

ü Notification – Record accurately priority 1 and 2 information on the Major Incident Report (MIR) and send to appropriate distribution lists.

ü Create and relate within Service Now (SNOW) bridge notes within the Incident Alert (IA) module in SNOW.

· Process Reports – Complete various daily, weekly or monthly reports.

Additional duties as assigned

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA LA Bossier City - 6310 E Texas St (LAS004)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.