SRA International, Inc., A CSRA Company ITC#1124 Professional, Systems Administrator in Bossier City, Louisiana

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

No Suitability Required

Job Family:

Information Technology

Job Description:

Responsible for assisting with internal run & maintain support as well as assisting in the planning/design of future functionality in response to enhancement requests for our solutions developed on the Salesforce.com platform. This role will be also be responsible for troubleshooting support cases, resolving issues reported by the customer and answering any functionality questions as needed.

Additional responsibilities include:

  • Assisting in creating documentation related to the current design of the Salesforce system

  • Gather requirements for enhancements to existing functionality.

  • Assisting in testing new enhancements and functionality including writing test scripts and performing tests.

  • Providing status updates on major support issues and run & maintain activities to business stakeholders and leadership.

DESIRED QUALIFICATIONS: BS or equivalent + 2 yrs related experience, or MS + 0 yrs experience

Additional qualifications:

  • At least two years’ experience with working with and supporting CRM or ERP systems; Salesforce knowledge required

  • Experience with user provisioning, security, setup or configuration of business applications, experience with Salesforce is required

  • Must be Salesforce Admin Certified

  • Excellent customer relationship management skills with the ability to communicate effectively with various levels of users in an organization

  • Ability to quickly analyze a situation and troubleshoot effectively to resolve complex issues

  • Applicant should have experience working independently and with geographically dispersed teams.

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Some Telecommuting Allowed

Work Location:

USA LA Bossier City - 6310 E Texas St (LAS004)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.