SRA International, Inc., A CSRA Company Computer Support Technician I in Chantilly, Virginia

Clearance Level Must Currently Possess:

Public Trust

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

No Suitability Required

Job Family:

Information Technology

Job Description:

The Corporation for National Community Service is a federal government agency that engages more than five million Americans in service through AmeriCorps Learn and Serve America, Senior Corps, and other national service initiatives. The agency's mission is to "support the American culture of citizenship, service and responsibility" and it serves as the largest annual grant maker supporting service and volunteering.

THINK NEXT. NOW. GDIT in Chantilly (Westfields) has an immediate opening for a Customer Support Technician.

This position requires the candidate to provide user support and customer service on company supported computer applications and platforms. You will troubleshoot problems and advise on the appropriate action.

Job Duties :

  • Follows best practices for processes and procedures (ITIL process environment).

  • Supports Operating Systems: Windows 7/8/10, Microsoft Outlook, DOS, TCP/IP; MS Office Suite 2000/2003/Office 365 (including MS Publisher and MS Access)

  • Provides support on complex hardware and operating system software and typically involves certified systems engineers when additional support is needed.;

  • Provides technical support for 800+ users by telephone, as part of the help desk services team.

  • Resolves software and hardware desktop issues.

  • Assists users by utilizing experience with multicase media, wireless networking, port security, remote access, and VPN port security.

  • Supports equipment moves/adds/changes. Stages/configures/installs desktop software.

  • Assists Help Desk Lead with managing daily operations.

  • Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user satisfaction.

  • Tracks activities of technical support specialists to whom tickets were assigned.

  • Provides end user training instruction.

Required Skills :

  • Ability to follow and update standard troubleshooting procedures to ensure proper routing escalation of issues that cannot be resolved while on call with the customer.

  • Willingness to actively seek input from senior engineers and ask questions to improve technical understanding to improve first call resolution

  • Excellent customer service skills, follow up with customers to ensure the highest level of customer satisfaction.

  • Excellent verbal communication skills.

  • Ability to work M-F 8am - 4 pm EST shift and cover for 12 pm - 8 pm EST if needed.

  • Windows Operating System experience required

  • Associates degree OR 3 years of related experience if no degree

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Some Telecommuting Allowed

Work Location:

USA VA Chantilly - 15036 Conference Center Dr (VAS027)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.