SRA International, Inc., A CSRA Company IT Support Specialist in Chicago, Illinois

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

Public Trust

Job Family:

Customer Support

Job Description:

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. CSRA is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking an IT Support Specialist. The selected candidate must be able to obtain a Public Trust Suitability clearance, per SEC requirements.

Task and responsibilities in this role include, but are not limited to the following:

  • Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users comprising of 6,000 – 8,000 users.

  • Providing end-user software and hardware troubleshooting and support in-person or over the phone

  • Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 and MACs to resolve customer workstation issues.

  • Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 7 & 10 print server environment to include multi-function printers using Web Jetadmin

  • Troubleshooting Apple MAC computers.

  • Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers.

  • Upgrading end user computer systems ensuring no data loss.

  • Supporting Microsoft software packages to include Microsoft Office 2010, and other commonly used desktop related applications.

  • Work independently in a customer environment

  • Excellent communication skills to include written and verbal

  • Engaging engineers from multiple teams

Qualifications:

  • Must have experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users

  • Bachelor of Computer Science, Information Systems or related field preferred. Five+ (5) years of equivalent work experience in-lieu of education will be considered.

  • Team player with good communication, organizational, and strong interpersonal skills.

  • Able to prioritize and drive to results with a high emphasis on quality

  • Experience using IT Service Management software (ServiceNow, Remedy)

  • Ability to life and move equipment 40lbs.+ Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email

Desired but not required:

  • Microsoft Certified Help Desk Support Technician

  • Apple Certified Mac Technician

  • CompTIA A+ HDI

  • MCITP

  • MCTS

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA IL Chicago - 77 Jackson Blvd (ILC027)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.