SRA International, Inc., A CSRA Company Visa Application Center Supervisor in El Segundo - 2120 E Grand Avenue Ste 108A (CAC108), California

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

No Suitability Required

Job Family:

Administrative Services

Job Description:

The Visa Application Center (VAC) Supervisor reports to the VAC Regional Manager and is responsible for overseeing the daily operations of the VAC center, ensuring quality service to the applicants, while focusing on the efficient operation of the centre.

Responsibilities

  • Ensures that the VAC operates effectively, overseeing quality control measures of customer service to all Visa applicants, while maintaining compliance with the client contract, CSRA policies and procedures and governing laws of the host country

  • Provides accurate reports according to pre-determined schedules. These include, but are not limited to:

  • Monthly templates/reports for various Service Level Agreements (SLAs),

  • Status/Issue/Risk Reports

  • Other ad-hoc reports as may be required by client contract, the Post and/or CSRA

  • Recruits, trains and manage staff to support the VAC operations. Addresses performance issues and develops/implements corrective actions when appropriate

  • Manages all VAC facility-related matters to include operational security

  • Reviews staff evaluations

  • Addresses any issues reported by the applicants, escalating those unable to solve.

  • Manages incidents with applicants at the center to avoid having the situation escalate out of control

  • Maintains a reserve of funds in case an item needs to be purchased for the office

  • Positive work relationship with staff of Consulate General of Canada in New York / Los Angeles.

  • Maintains positive work relationships with vendors who provide service to the VAC (FedEx, janitorial service, Landlord, etc.)

  • Conducts daily tests of the Biometric Collection equipment

  • Captures fingerprints using the Biometric Collection equipment and Software

  • Takes digital photographs

  • When the VAC is busy, review visa applications for completeness Qualifications

  • High School Degree or equivalent

  • 3 plus years’ experience in customer-service

  • Previous experience in Customer Service in the following industries a plus: Travel and Tourism, banking

  • Previous experience as Customer Service supervisor

  • Minimum of 2 years of computer skills in Microsoft Office (Excel, Word, PowerPoint).

  • Must be flexible to work different shifts during business hours and on weekends to meet work needs and available for contractors if/when construction is being done at the VAC.

  • Must have understanding of operations and be able to explain the process and answer any questions during audits.

  • Excellent interpersonal skills

  • Excellent organization skills

  • Excellent skills to handle and resolve conflict situations.

  • Excellent oral and written communication skills.

  • Fluent in English, 100% required (read, spoken and written) and knowledge of French would be an asset.

#gdjobs

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA CA El Segundo - 2120 E Grand Avenue Ste 108A (CAC108)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.