SRA International, Inc., A CSRA Company LOGNET Help Desk Specialist - Secret Clearance - McChord Air Force Base (WA) in McChord AFB, Washington

Clearance Level Must Currently Possess:

Secret (NACLC)

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

No Suitability Required

Job Family:

Customer Support

Job Description:

General Dynamics Information Technology and CSRA have united to create the premier provider of high-tech IT solutions to the government IT market. Together as General Dynamics Information Technology, we deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

We are seeking a Help Desk Specialist at McChord Air Force Base in Washington. This position requires active Secret clearance.

The responsibilities include:

Acts as team lead for General Dynamics IT maintenance personnel (typically one other person) operating on the LOGNET contract.

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

  • May route calls to product line specialists, application, or system support specialists.

  • Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

  • Route calls to product line specialists, application, or system support specialists.

  • Positive customer service attitude.

  • Detailed technical problem solving approach.

  • Excellent interpersonal communications skills.

  • Physical strength to lift up to 50 pounds.

  • Ability to walk between work sites as required.

Qualifications:

  • AA or equivalent + 0 yrs related experience

  • SECRET Security Clearance

  • Information Assurance Level II Certification (Security+CE)

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# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA WA McChord AFB - 1197 Levitow Blvd, Ste 32 (WAC021)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.