SRA International, Inc., A CSRA Company Desktop Team Lead in Monterey, California
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
No Suitability Required
GDIT is looking to hire a Customer Support Supervisor to oversee and manager the desktop technical team for the DMDC EMITS program.
The Defense Manpower Database Center (DMDC) supports major programs and initiatives within the Department of Defense (DoD) and maintains the largest archive of personnel, manpower, training, security and financial data within the DoD. The scope of this effort, Enterprise Management Information Technology Services (EMITS), is to provide a full range of Information Technology (IT) related services and technical solutions. This effort will provide support to DMDC to consolidate legacy data centers into a single operational and fail-over site as well as streamline its functions in support of its future operations. Lastly, the contractor shall remain abreast of emerging technologies in the marketplace and recommend changes, modifications, and upgrades and industry best practices. Overall Program tasks are expected to include: (1) Provide Program Management; (2) Provide Transition Support (3) Policy, Procedures, and Operations Support; (4) IT Core Services Support; (5) Customer Services Support; and (6) Transformational IT Support.
Manage the overall day-to-day support of end-user devices and other relevant activities.
Provide other life cycle support as needed on other tasks.
May interact with customers to restore functionality of end user devices or deploy new end user devices or endpoints.
Additional duties include: oversight of testing, implementation, and administration of OS patches and upgrades approved for use by the Government on all end-user devices or endpoints, application of all required security patches, version upgrades, security lockdowns, and installation of applications, and other relevant activities, including network, cabling, systems, telephone and A/V support.
BA or equivalent + 5 yrs experience, MA + 3 yrs experience
Team Lead Experience
End user support experience
Secret Security Clearance
PMP or ITIL Foundation certification
IAT Level II plus Computing Environment (CE) certification
# of Openings:
Scheduled Weekly Hours:
T elecommuting Options:
Telecommuting Not Allowed
USA CA Monterey - 7 Grace Hopper Ave, Stop 1 (CAC064)
Additional Work Locations:
USA VA Alexandria - 6361 Walker Ln (VAS032)
CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
THINK NEXT. NOW.
CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.
We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.
Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.
We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.