SRA International, Inc., A CSRA Company Systems Operations Analyst Lead - NYSoH in Rensselaer, New York

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required


No Suitability Required

Job Family:

Information Technology

Job Description:

New York State of Health (NYSOH) Marketplace is a one stop shop for New Yorkers to find affordable low-cost health insurance. Seeking a Senior System Analyst to join the NYSOH Operations team that is responsible for running and maintaining a multi-tier system that provides coverage to approximately 4 million consumers in NY. This position does not include any hands on coding.

Job Description:

Develops and configures systems specifications that address business requirements, processes, and that fit within architecture standards. Involved in planning of system and development deployment as well as responsible for meeting software compliance standards. Evaluates interface between hardware and software, operational requirements, and characteristics of overall system. Establishes and documents system parameters and formats, ensures hardware and software systems compatibility, and coordinates and/or modifies system parameters in terms of existing and projected computer capacity and capabilities. Revises existing systems and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage. May document testing and maintenance of system updates, modifications, and configurations. May act as a liaison with other business functions.


  • Administer a wide variety of operational functions in a 24/7/365 high availability client environment. Primary responsibility will be production support including scheduling monitoring, troubleshooting, and triage.

  • Manage competing priorities in a complex and challenging environment

  • Maintain operational schedule

  • Validate batch processes

  • Generate and Validate operational reporting

  • Triage of operational incidents

  • Automate operational processes

  • Work with development and other peer organizations to ensure tasks are clearly defined and deadlines are met

  • Collect and review log and system data for operational analysis

  • Develop and maintain appropriate system documentation

  • Assist in resolving production support problems. Develop and suggest alternative approaches to resolving problems.

  • Improve and develop appropriate monitoring and alerting processes

  • Execute SQL queries for data analysis


  • Bachelor's degree in computer science, management information systems, or related technical field preferred

  • Five (5) or more years of ‘hands-on’ technical operations experience in a high volume, mission critical environment.

  • Minimum of 2 years of Relational Database experience

  • Experience with Java programming

  • Understanding of the family of Middleware Infrastructure including WebSphere Application Server, WebSphere Portal Server, WebSphere Process Server, WebSphere MQ, or related technologies.

  • Familiarity with Service Oriented Architecture (SOA)

  • Analytical approach to problem solving complex problems.

  • Willingness to provide ‘off-hour’ support coverage as necessary

  • Strong written and verbal communication skills

  • Ability to interact with team and client’s staff and remain calm under pressure.

  • Thrives working independently in a less structured environment.

DESIRED QUALIFICATIONS: BS or equivalent + 5 yrs related experience, or MS + 3 yrs related experience

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA NY Rensselaer - 327 Columbia Tpke (NYS007)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.