SRA International, Inc., A CSRA Company Desktop Support Specialist for Mac and Windows Environment in Rockville, Maryland
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
No Active Clearance Required
GDIT is seeking a Desktop Support Specialist with Mac and Windows expertise to provide a variety of hands on technical support and exceptional customer service for the National Human Genome Research Institute (NHGRI) within the National Institutes of Health (NIH).
Our team of about 12 Desktop Engineers supports approximately 900 users at NHGRI and works alongside other GDIT staff who provide Scientific Systems Engineering, Infrastructure/ Datacenter Operations and Program Management support.
Job Responsibilities and Functions:
Provide on-site technical support for desktop computers and peripherals in a cross platform environment
Support will include troubleshooting, repair, and installation of hardware, software, and operating systems for Mac and Windows
Provide support of client computing hardware; including, but not limited to hard drive, memory, and peripheral connections
Provide support for mobile devices, including Blackberry, iPhone and iPad
Setup and configure workstations to be used in diverse environments, while adhering to security requirements and institute directives
Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices
Provide assistance to clients for general operation of standard supported COTS software
Consult with clients and team members to provide hardware and software recommendations
Work within help desk ticketing system to document all work performed and communication with clients
Prepare equipment for surplus, including secure removal of data
Deliver monthly reports to supervisor; project based communications as required
Required Qualifications and Experience:
BS in a related field or a combination of four years experience and education.
Three years experience with Windows 7/10 and Mac OS X 10.6/7/8/9/10/11 in an Active Directory enterprise environment
One year experience with hardware troubleshooting, installation, and configuration on Mac/PC platforms
Experience with mobile devices, including Blackberry, iPhone and iPad
Desired Qualifications and Experience:
Prior Help Desk experience
Prior ticketing experience, such ServiceNow or Remedy
Ability to write clear, concise documentation
Ability to provide excellent customer service in person, over phone, through email, and using remote tools
Ability to script using batch, PowerShell, VBS, Bash, and/or Perl
Endpoint management experience
Absolute Manage, Casper, SCCM and Altiris
MDM experience (Blackberry, iOS, Android, Microsoft)
Certifications: ACSP, Network+, Security+, MCSA, MCP/MTA
Experience working at NIH
Attributes for Success:
Strong written and verbal communication skills
Focus on customer service
Desire to work in a team environment
Strong work ethic
Ability to balance a heavy workload while maintaining high standards
Position is for full time employment with GDIT
Work schedule is Monday - Friday
Flex schedule will be between core hours of 7:00 am – 6:00 pm to ensure customer support
Work location will altennate between Fisher's Lane in Rockville, MD (metro accessible via Twin Brook stop) and the NIH Campus (metro accessible via Medical Center stop).
Good work life balance
# of Openings:
Scheduled Weekly Hours:
T elecommuting Options:
Telecommuting Not Allowed
USA MD Rockville - 5635 Fishers Ln, Ste 1400 (MDC145)
Additional Work Locations:
CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
THINK NEXT. NOW.
CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.
We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.
Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.
We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.