SRA International, Inc., A CSRA Company LOGNET Help Desk Specialist (Journeyman) in Scott AFB, Illinois

Clearance Level Must Currently Possess:

Secret (NACLC)

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

No Suitability Required

Job Family:

Customer Support

Job Description:

Currently, we are seeking an Help Desk Specialist (Journeyman) in Scott AFB, IL . The selected candidate must have a government security clearance, per contract requirements (Clearance Level: Secret ).

CSRA provides the Air Mobility Command/A4 Resources and Integration Division technical support of Logistics eTools, technical support of the G081 Program Management Office, A4 staff, conference rooms, programming, training and program management support.

So what is required of a Help Desk Specialist (Journeyman) on a day to day basis?

  • Provides technical support to users for computer-related technical problems on assigned account(s)

  • Provides back-up assistance on other accounts as needed

  • Responds to and diagnoses problems through discussion with users

  • Provides support to end users on a variety of issues

  • Identifies, researches, and resolves technical problems

  • Provides second-tier support to end users for either PC, server, or mainframe applications or hardware

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

  • May route calls to product line specialists, application, or system support specialists. - Maintains and updates records and tracking databases.

  • Alerts management to recurring problems and patterns of problems.

To qualify, you must meet these basic qualifications:

  • AA or equivalent + 1 yr related experience

  • Must possess a Secret security clearance

  • Must have an Information Assurance Technical (IAT) Level II Certification (Security+ CE)

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA IL Scott AFB - 859 Buchanan St (ILC017)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.