SRA International, Inc., A CSRA Company ServiceNow Developer in United States

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:


Job Family:

Information Technology

Job Description:

General Dynamics Information Technology and CSRA have united to create the premier provider of high-tech IT solutions to the government IT market. Together as General Dynamics Information Technology, we deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

We are seeking a ServiceNow Developer to join our company.

In this role, you would have the opportunity to work with several federal customers while capturing and implementing their business requirements. The team works together to identify cutting edge solutions for implementation of current and future requirements. You will be responsible for the development and administration of solutions within the CSRA ServiceNow environment. Daily activities include developing solutions within ServiceNow, integration of other apps/tools with ServiceNow, system administration, report development and testing of the product and its sub-modules.


  • BS or equivalent + 2 years related experience, or MS + 3 years related experience

  • Experience working with ITSM solutions in an enterprise environment.

  • ServiceNow development / implementation / administrative experience *Experience working with web technologies (JavaScript, SOAP)

Preferred (not required):

  • Experience with AngularJS, XML, YAML

  • Experience working with databases (MySQL, Oracle, SQL Server, etc.).

  • Supporting ServiceNow on premise environments

  • ITIL Foundations

  • Understanding of IT service management and common service level agreement measurements

  • Established documentation skills


  • Strong written and oral communications required

  • Highly effective teamwork and collaboration skills

  • Must possess strong organizational skills and strong interpersonal skills to effectively relate to agency and customer needs.

  • Superior attention to detail with excellent written and verbal communication skills.

  • Ability to understand complex business needs and adapt appropriately.

  • Ability to learn and adapt to new technologies applicable to the ServiceNow platform

Job Responsibilities:

  • Support the development and configuration of a variety of areas including, but not limited to ITSM, ITBM, ITOM, HR, Security Ops, GRC.

  • Collaborate with team members to define, analyze, understand and document business and technical requirements.

  • Present passionate, persuasive, strategic, and technically competent subject matter expert expertise to our clients and vendors, paving a path to solutions around ServiceNow

  • Understand and articulate additional drivers, challenges, inhibitors, and conditions driving cloud and similar next-generation technologies within a customer’s environment.

  • Proactively maintain a considerable technical and functional knowledge of evolving market solutions and offerings

  • Collaborate effectively with ServiceNow Administrators and Developers to craft solutions and handle general updates and configuration changes/requests

  • Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.

  • Investigate/research and give technical advice to the adoption or integration of existing and new enterprise applications.

  • Participate in and support ServiceNow version upgrades, patches and releases.

  • Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option and implement the solution.

  • Create technical architecture, design and user guide documentation.

  • Conduct in-person and virtual training sessions for stakeholders as appropriate.

  • Develop user and executive leadership reports, dashboards, and homepages

  • Develops queries to extract data for user needs

  • Tests reports and uses problem solving skills to determine problems’ root cause and suggest solutions with users

  • Records limits, sort order, scripts and relevant data to document report logic and operations

  • Discusses with staff, users and management to develop requirements to create new report or revise current report

  • Other duties as assigned

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Work Location:

USA CO Home Office (COHOME)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.