SRA International, Inc., A CSRA Company Cisco VoIP Engineer in Washington, District Of Columbia
Clearance Level Must Currently Possess:
No Active Clearance Required
Clearance Level Must Be Able to Obtain:
No Active Clearance Required
The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. CSRA is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.
The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC.
Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?
CSRA has an immediate opportunity for a VoIP Engineer-Mid. Candidates must have an active CCNP Collaboration Certification or an active CCNA Collaboration with 3+ years hands-on Cisco VoIP Application experience and excellent interpersonal and communication skills in a customer facing environment.
In this role you will primarily be responsible for the following areas / VoIP apps.
CUCM – Jabber, IM&P, SIP Trunking, BAT
Contact Center Express – new call queues, scripting and custom report
VM Ware / Cisco UCS
WebEx (CWMS on-prem)
CER (Cisco Emergency Responder)
Cisco Unity Connection
Windows 7, 10, Windows Server
Documentation and Reports
Escalated VoIP tickets
Able to work independently with minimal supervision
Able to work directly with other IT and non-IT pesonnel, gather requirements and create effective solutions
Knowledge and understanding of basic networking principles and administration
Research analyze voice and network documentation and provides detailed reports to the VoIP team lead
Providing quick turnaround of VoIP tickets to maintain contractual SLAs
Minimum Requirements (including education):
Candidates must have:
CCNP CollaborationCertification - or
CCNA with 3+ years experience in Cisco VoIP environment using aforementioned Cisco products
Bachelors Degree in Computer Science or related field
U.S. Citizen or have legal right to work in the USA without sponsorship (Agency check will be required for this position)
It is highly desirable that candidates have:
Skill in using analytics, logic and reasoning to troubleshoot issues and find the best solutions to overcome challenges
Demonstrated ability to manage multiple tasks with conflicting priorities
Previous experience supporting a Federal Government Agency
# of Openings:
Scheduled Weekly Hours:
T elecommuting Options:
Telecommuting Not Allowed
USA DC Washington - 100 F St NE (DCC087)
Additional Work Locations:
CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
THINK NEXT. NOW.
CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.
We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.
Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.
We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.