SRA International, Inc., A CSRA Company IMAC (Install, Move, Add & Change) Coordinator in Washington, District Of Columbia

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

Agency Specific

Job Family:

Customer Support

Job Description:

GDIT is looking for a Install, Move, Add, and Change (IMAC) Coordinator to support our Federal Energy Regulatory Commission client. The IMAC Coordinator will coordinate the delivery, installation, moves and changes of end users computer equipment and peripheral to include laptops, desktops, monitors and printers and host components. As IMAC Coordinator you will also maintain the forward supply inventory of assets on items to be deployed to or returned from end-users. You will ensure returned items are fit for service or prep for surplus and coordinate the active of tow others.

Job Responsibilities:

  • Image/ Reimage Laptop-Desktops

  • Manage Inventory

  • Pick Up equipment

  • Complete break FIX

  • Install applications

  • Create Accounts in Active Directory

  • Contact Vendor for service

  • Organize surplus for pick up

  • Assist with Service Calls

  • Work with MacAfee

  • Replenish supplies for hadware\office

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

  • May route calls to product line specialists, application, or system support specialists.

  • Maintains and updates records and tracking databases.

  • Alerts management to recurring problems and patterns of problems.

Specific Job Requirements

  • Demonstrated ability to build and maintain effective working relationships at all organization levels and with outside vendors. Must be able to negotiate and/or influence others in a positive/professional manner to gather support for the company’s needs or to drive change.

  • Strong analytical and problem solving skills.

  • Strong working knowledge of financial control policies/audit procedures and an understanding of basic accounting principles.

  • Strong knowledge of inventory process controls in a warehousing/distribution environment.

  • Strong verbal and written communication including presentation skills.

  • Demonstrated ability to handle multiple tasks and competing priorities at the same time.

  • Ability to prioritize and set goals to achieve company objectives.

  • Strong planning skills including but not limited to projects, staffing and work processes.

  • Maintain a positive, team-oriented attitude and instruct others in the proper met

Minimum Qualifications:

  • Minimum 7 years’ experience in inventory control.

  • AA or equivalent + 3 years of related experience

  • ITIL V3

  • HDI

  • Tier II and/or Tier III HelpDesk support

Additional Requirements:

Candidates in this role are required to wear business casual attire Monday through Fridays. Business casual is a polo shirt, dress shirt and/or sweater, khakis or dress pants and business shoes. Additional Requirements:

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA DC Washington - 888 First St NE (DCC123)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.