SRA International, Inc., A CSRA Company Knowledge Manager in Washington, District Of Columbia
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
No Active Clearance Required
GDIT which supports the Federal Energy Regulatory Commission (FERC) is seeking to add an experienced Knowledge Manager to our team located in Washington, DC.
The Knowledge Manager will be responsible for maintaining our library of SOP, WI and Knowledge Base articles.
This position is responsible for overseeing the development and usage of SOPs, KB article and Help Files published by the IT Support Center.
Participates in and supports process improvement initiatives. Assesses programs/projects to identify process concerns through process audits and observations. Provides operational assistance to address and resolve actions necessary for process compliance. May be certified in lean and six-sigma quality methodologies and utilize quality tools to help drive continuous improvement.
Implement Knowledge Management Principles and Practices
Updating documents related to ITSC processes
Encouraging the use of knowledge management practices
Interact with staff, clients, management to answer queries about knowledge management products and practices
Quality Control Review of Incident Tickets
Create and generate reports
Support ITSC Service Desk
RESPONSIBILITIES & DUTIES
Monitor and maintain an effective change control process to ensure all content is relevant and compliant to policy, procedures and standards.
Review Reference Guides and process documents as new materials are developed.
Design and deploys tools, workflows, job aides to support new or existing practices and procedures to ensure consistency in appearance and content.
Identifies appropriate delivery methodologies based on audience learning styles, nature of content to be delivered within the context of business needs and constraints.
Explores new methods for delivering content in relevant ways to include text, video, and other emerging options such as gamification
Seeks feedback to ensure materials are developed as required and to identify improvement opportunities.
QUALIFICATIONS & SKILLS
Knowledge Management skills and behaviors normally acquired through a related bachelor's degree (or equivalent) experience and 5 or more years related work experience.
Experience with the Verint Knowledge Management system a plus.
Advanced analytical/problem solving and research skills.
Effective communication skills for delivering content feedback, writing reports/proposals and making presentations.
Ability to work independently and lead others during projects.
Proficiency with spreadsheets and database software.
Certified in one or more of the following
# of Openings:
Scheduled Weekly Hours:
T elecommuting Options:
Telecommuting Not Allowed
USA DC Washington - 888 First St NE (DCC123)
Additional Work Locations:
CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
THINK NEXT. NOW.
CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.
We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.
Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.
We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.