SRA International, Inc., A CSRA Company NOC Engineer in Washington, District Of Columbia

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

Agency Specific

Job Family:

Information Technology

Job Description:

Overview

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking an Enterprise Operations Center Engineer in Washington, DC. The selected candidate must be able to obtain a Public Trust Suitability clearance, per contract requirements.

Candidates must have a high level of attention to detail, be able to think independently, and be able to communicate effectively (written and spoken).

The EOC Engineer will be the shift lead, ensuring all NOC duties are performed in a timely manner. The EOC Engineer will analyze alerts from the monitoring tools, decide if the alert warrants immediate escalation or not (evaluate impact and urgency) and escalate appropriately in a timely fashion.

The EOC engineer will serve as a change agent making recommendations as part of our continual service improvement program. Initially, each EOC Engineer will receive training on 1st shift to gain familiarity and exposure to the SEC environment, infrastructure, tools, and meet staff before moving onto their actual shift.

Responsibilities

Task and responsibilities in this role include, but are not limited to the following:

  • Evaluating Alerts for Impact and Urgency

  • Reviewing Log files, Tickets and other sources to identify Incident Trends, then create a ticket for the Subject Matter Expert to resolve their root cause

  • Creating SOPs for other EOC Engineers

  • Ensuring the EOC Specialists are performing their tasks in a timely manner

  • Performing EOC Specialist’s duties when necessary (Sending Alerts, Starting Bridges, Documenting time lines, facilitating meetings, etc.)

  • Dealing with multiple simultaneous high priority issues (Bridges, Alerts, Alarms, phone calls)

Qualifications

Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?

To qualify, you must meet these basic qualifications:

  • Minimum of 4 years related experience providing support to an enterprise operations center (or NOC), monitoring and managing enterprise systems and networks using advanced technologies and tools.

  • Minimum of 3 years’ experience as a Systems Administrator or Network Administrator or Network Engineer or NOC Engineer.

  • Minimum of 3 years’ experience troubleshooting and resolving incidents (break fix)

  • Shift: Alternating Wed (9 hr) + Thurs - Sat 7 pm - 8 am (13 hr)(Wed 7am to 4pm) those include lunch breaks.

  • Minimum 3 years’ experience using Monitoring tools

  • Minimum 3 years’ using Ticketing systems such as Service Now, Remedy, HP Service Manager

It would be great if you also had:

  • ITIL Certification (v3)

  • Microsoft Office Tools (Outlook, Excel, SharePoint, and Word)

  • Experience writing Standard Operating Procedures (SOPs)

Is this role not perfect for you, but you’re still interested in learning more about what CSRA has to offer? We have other opportunities available as well! Visit this link to join our Talent Community today: https://csc.recsolucampus.com/candidatepreferenceform.php?formId=Zw%3D%3D

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA DC Washington - Not Applicable (DCC047)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.