SRA International, Inc., A CSRA Company Window Systems Administrator Sr - US Citizenship required in Williston, Vermont

Clearance Level Must Currently Possess:

Public Trust

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

Agency Specific

Job Family:

Information Technology

Job Description:

The Systems Administrator (Senior level) reports to a Supervisor and/or Technical Manager and provides senior-level IT Field Operations support for 24x7 LANs and associated applications, peripherals, connectivity and end-users in a Service Desk - Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision. A certain degree of creativity and latitude is required.

Responsibilities:

  • Provides training, mentoring and limited technical leadership of junior and mid-level staff.

  • Planning, organizing and execution of all IT support functions to remedy client issues and facilitate resolution of service requests in assigned area of responsibility.

  • Maintains a secure, patched, upgraded and compliant Windows-based environment.

  • Ongoing and active on-site and remote monitoring, management, maintenance, troubleshooting and hardware deployment of site servers, network closets/data centers and IT systems (including but not limited to switches, routers, UPS’s, workstations, etc)

  • Maintains all compliance and established quality assurance levels for areas of responsibility.

  • Troubleshoots and resolves advanced and complex technical problems to ensure minimal disruption to client mission critical environment.

  • Performs endpoint management to provide patching and task automation of servers and desktops to maintain secure and compliant environment.

  • Administration, monitoring and tuning of systems to ensure optimum level of performance. Collects and analyzes system data for capacity planning and trending analysis.

  • Uses IT Service Management software to thoroughly track, document and resolve client issues, changes and service requests within an ITIL inspired enterprise environment.

  • Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories

  • Performs analysis and provides recommendations, if needed, for approval of major systems installations

  • Execute, monitors, and communicates to support and complete IT projects.

  • Works closely with site lead and area management to provide technical support, coordination, oversight, and planning for major projects, operations and special events directly involving IT equipment and support.

  • Emergency technical and backup support during natural disasters, operational emergencies and staff shortages.

  • Daily, weekly, monthly and ad-hoc reporting, data analysis and communications deliverables for field management.

  • Work as a member of a large team and use established standard operating procedures in the conduct of daily duties.

  • Ability to professionally manage client interactions and expectations regarding service delivery efforts.

  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

  • Apply technical knowledge of industry trends and developments to improve service to our clients

  • Provides written and verbal consultation on all aspects of the Information Technology program including but not limited to: IT Field Office LAN configuration, Hardware and enterprise software configuration, pilot testing, software rollouts, etc. with respect to procedures, standards, industry best practices and customer requirements.

  • Performs other duties or special projects as assigned

Qualifications:

Minimum Qualifications:

  • Ability to communicate effectively with management and all levels of the customer’s organization to identify needs, evaluate solutions, identify opportunities for improvement and build customer relationships.

  • Demonstrated initiative with a strong sense of urgency and purpose.

  • Proven success in the development of customer-centric solutions.

  • Demonstrated knowledge of industry best practices and the ability to understand complex and advanced technical concepts.

  • Demonstrated success in customer service and relationship building.

  • Ability to complete multiple projects simultaneously, and in a timely manner.

  • Ability to work independently in a dynamic environment.

  • Comprehensive knowledge of operating systems and office productivity software (Preferred: Microsoft Windows, Microsoft Office, SharePoint, and Adobe Acrobat)

  • Familiarity with WAN devices, circuits, cabling, voice communication systems and facilities management.

  • Working knowledge of operating endpoint management tools (Preferred: SCCM, BigFix, Tivoli, LANDesk, or Altiris)

  • Proven verbal and writing skills in communicating with customers and technical staff.

  • Familiarity of ITIL Processes and Project Management concepts a plus

  • Advanced knowledge of Active Directory, Exchange and Enterprise Messaging Software

  • Working knowledge of commonly-used IT concepts, practices, and procedures for business and/or government enterprise environments.

  • Advance understanding of backup technologies and disaster recovery processes. (Symantec NetBackup server backup/restore expertise preferred)

  • Advanced knowledge of directory services and enterprise messaging. (Preferred: Microsoft Active Directory, Windows Server and Exchange Server)

  • Advanced or Intermediate knowledge of Enterprise Mobility Management Solutions. (Preferred: Blackberry Enterprise Server, Good Technology)

  • Experience in writing Standard Operating Procedures and other technical documents a plus

  • Experience with windows scripting and the use of batch files to perform automation.

  • Experience using IT Service Management software (Preferred: Service Now, Remedy, HEAT, Siebel or Unicenter)

  • Must be able to bend, kneel, stretch, crawl and lift or move up to 50 lbs

Preferred Education and Work Experience:

  • Bachelor’s degree in Information Technology or related field (preferred)

  • 5 years of progressive technical experience (preferred)

  • Professional Certifications: MCSE, MCITP, Security+, ITIL and/or PMP (preferred)

  • SQL knowledge a plus

Travel Requirement: Travel is required and actual percentage depends upon location; Overnight travel - Yes

Location: This is a client side position, multiple locations in Williston, VT

Other Qualifications: Must be Clearable, Position of Trust, EOD

Driving Classification: This position is classified as a “Regular Driver”

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA VT Williston - 188 Harvest Ln (VTC002)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.